Issue notifications to keep everybody informed of their obligations
A key part to maintaining a successful management system is the ability to involve everybody, disseminate responsibilities and keep track of progress. Paradigm 3 does this by issuing notifications called Action Items. Paradigm 3 automatically sorts out each person’s tasks as events in the system occur and keeps everybody informed of their obligations at the desk top.
Typical examples are:
- Action Item to inform key personnel that a document has been revised and a new version is now available. Recipients are asked to acknowledge reading and understanding the new version.
- Action Item to inform the recipient that an item is due for review because no versioning has occurred within the prescribed period. Recipient can review on-line and if no changes are required, complete the Action Item as evidence that a review has occurred.
- Action Item to investigate a corrective action required from an audit or product failure
- Action Item to conduct maintenance or calibrate equipment
Action Items instructions and behaviour are customisable, so system administrators can design an Action Item:
- as a notification only
- requiring completion within a certain period
- by writing the notification instructions in your industry terminology
- with an acknowledgement pull down list where one choice is mandatory
- to trigger a corresponding follow on Action Item when an acknowledgement pull down choice is selected
- to escalation if not completed within the required time.
In effect, your management system is satisfied if everybody is on top of their Action Items.
